Terms of service
Effective Date: April 01, 2021
Last Updated: July 02, 2026
This website is operated by CostaCover LLC (“CostaCover,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and any purchase made from us.
By visiting our website, placing an order, requesting a sample, submitting a custom project request, uploading files, or otherwise using our services, you agree to be bound by these Terms, including any additional terms, policies, notices, and conditions referenced herein or available by hyperlink.
Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you may not access our website, use our services, or purchase products from us.
Our store is hosted on Shopify Inc. Shopify provides the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you are the age of majority and have given us consent to allow your minor dependents to use this website.
You may not use our products, website, or services for any illegal, unauthorized, infringing, fraudulent, harmful, or abusive purpose.
You may not, in your use of the website or services, violate any applicable laws, regulations, rules, ordinances, or third-party rights, including copyright, trademark, privacy, publicity, and intellectual property laws.
You must not transmit any worms, viruses, malware, destructive code, or any other harmful technology.
A breach or violation of these Terms may result in immediate termination of your access to our services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any lawful reason at any time.
You understand that your content, excluding payment card information, may be transferred unencrypted and may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Payment card information is encrypted during transfer and processed by our payment service providers.
You agree not to reproduce, duplicate, copy, sell, resell, exploit, scrape, crawl, or otherwise misuse any portion of the website, service, product content, product images, design content, or access to the website without our express written permission.
The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We make reasonable efforts to provide accurate and current information on our website. However, we are not responsible if information made available on this website is inaccurate, incomplete, outdated, or contains errors.
The material on this website is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely sources of information where appropriate.
This website may contain historical information. Historical information is not current and is provided for reference only.
We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information except as required by law. You agree that it is your responsibility to monitor changes to our website and these Terms.
SECTION 4 - MODIFICATIONS TO PRODUCTS, SERVICES, AND PRICES
Prices for our products and services are subject to change without notice.
We reserve the right at any time to modify, suspend, discontinue, or limit any product, service, feature, material, design, collection, sample, promotion, or content without notice.
We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of any product or service.
SECTION 5 - PRODUCTS AND SERVICES
Certain products or services may be available exclusively online through our website. These products or services may have limited availability and are subject to return, refund, cancellation, or exchange only according to our Return Policy and applicable law.
We make reasonable efforts to display product images, colors, materials, patterns, textures, scale, and descriptions as accurately as possible. However, we cannot guarantee that your computer monitor, phone screen, tablet, printer, lighting conditions, wall surface, or room environment will accurately display the actual color, scale, texture, finish, or final installed appearance of any product.
We reserve the right, but are not obligated, to limit the sale of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve the right to limit quantities of any products or services that we offer. All descriptions, images, specifications, availability, lead times, and pricing are subject to change at any time without notice, at our sole discretion.
We reserve the right to discontinue any product or service at any time. Any offer for any product or service made on this website is void where prohibited.
We do not warrant that the quality of any products, services, information, or other materials purchased or obtained by you will meet your expectations, except as expressly stated by us in writing or required by applicable law.
SECTION 6 - CUSTOM AND MADE-TO-ORDER PRODUCTS
Many of our products, including wallpaper, wall murals, custom sizes, custom designs, samples, printed wallcovering materials, and related products, are made to order. Production may begin shortly after an order is placed.
Because custom and made-to-order products are produced specifically for each customer, such products are not eligible for cancellation, return, refund, or exchange once production has started, except as required by applicable law or as expressly stated in our Return Policy.
It is your responsibility to review all order details before placing an order, including product type, material, dimensions, quantity, design, scale, color selection, shipping address, and any customization details.
If you request a custom size, custom crop, custom color, logo, artwork, design adjustment, material change, or other modification, you are responsible for ensuring that all submitted information is complete and accurate.
Once production has started, we may be unable to modify, cancel, or stop your order.
SECTION 7 - ORDER CHANGES AND CANCELLATIONS
Order changes and cancellation requests must be submitted as soon as possible after the order is placed.
Because many of our products are custom printed and made to order, we cannot guarantee that changes or cancellations can be made after an order has been submitted.
Once production has started, custom and made-to-order products cannot be canceled, changed, returned, refunded, or exchanged, except as required by applicable law or as expressly stated in our Return Policy.
If you need to request a change or cancellation, please contact us immediately at info@costacover.com with your order number and requested change. We will review the request, but approval is not guaranteed.
SECTION 8 - COLOR, SCALE, DESIGN, AND SAMPLE DISCLAIMER
We make reasonable efforts to display product images, colors, patterns, textures, and scale as accurately as possible. However, digital images are for reference only and may not represent the exact final printed product.
Colors may vary between digital images, samples, production batches, materials, lighting conditions, wall surfaces, and final installed products.
Slight variations in color, tone, scale, texture, sharpness, grain, brush strokes, watercolor effects, hand-painted effects, vintage effects, intentional blur, distressing, fading, or other design characteristics may occur and do not necessarily constitute a manufacturing defect.
Some designs are intentionally created with artistic effects, including watercolor texture, brush strokes, soft focus, distressed details, grain, uneven color transitions, vintage appearance, abstract elements, or large-scale visual effects. These design characteristics are part of the product’s intended appearance and are not defects.
We strongly recommend ordering a sample before placing a full-size order. Samples are intended to help you review material, print quality, color tone, texture, and general appearance before purchasing a larger order.
By placing a full-size order without first ordering and reviewing a sample, you accept the risk that the final product may appear different from how it looked on your screen.
SECTION 9 - MEASUREMENTS, WALL CONDITIONS, AND INSTALLATION
You are responsible for providing accurate wall measurements and project details. We are not responsible for errors caused by incorrect measurements, incomplete information, unsuitable wall surfaces, improper wall preparation, or installation mistakes.
Wallpaper and wall mural installation requires proper wall preparation and suitable environmental conditions. Walls should be clean, smooth, dry, properly primed, and free from dust, moisture, texture, peeling paint, mold, grease, residue, or other conditions that may affect adhesion or installation quality.
We are not responsible for installation issues, adhesion problems, panel misalignment, gaps, overlaps, bubbles, wrinkles, trimming errors, damage during installation, or other problems caused by improper wall preparation, unsuitable surfaces, environmental conditions, improper tools, customer installation, or installation performed by a third party.
Professional installation is strongly recommended, especially for large murals, commercial projects, textured materials, Type II wallcoverings, and custom orders.
You should inspect all panels before installation. Installation of the product may be considered acceptance of the product, especially for visible issues that could have been identified before installation.
We are not responsible for labor costs, installation costs, removal costs, reinstallation costs, contractor fees, designer fees, project delays, or other consequential costs unless expressly required by applicable law.
SECTION 10 - PROOFS, PREVIEWS, AND APPROVALS
If we provide a proof, preview, mockup, layout, crop, color direction, panel layout, or design confirmation for your order, it is your responsibility to carefully review all details before approval.
This includes, but is not limited to, dimensions, scale, crop, color direction, spelling, logos, layout, panel configuration, design placement, orientation, and any custom instructions.
Once you approve a proof, preview, mockup, or custom order detail, we may proceed with production. Approved custom orders cannot be canceled, changed, returned, refunded, or exchanged once production has started, except as required by applicable law or as expressly stated in our Return Policy.
Proofs and previews are provided for general layout and design confirmation only. They may not represent exact color, texture, material finish, scale perception, or final installed appearance.
If you do not respond to a proof, preview, or order confirmation request within a reasonable time, your order may be delayed, placed on hold, or processed based on the information available, at our discretion.
SECTION 11 - CUSTOMER-SUBMITTED ARTWORK, FILES, AND INTELLECTUAL PROPERTY
If you upload, email, provide, or otherwise submit any image, photograph, artwork, logo, design, file, text, trademark, copyrighted material, reference image, or other content to CostaCover, you represent and warrant that you own the content or have obtained all necessary rights, licenses, permissions, and approvals to use and submit that content for printing, customization, production, and related services.
You further represent and warrant that your submitted content does not infringe or violate any copyright, trademark, trade dress, privacy right, publicity right, moral right, contractual right, or any other intellectual property or proprietary right of any third party.
By submitting content to CostaCover, you grant CostaCover LLC a limited, non-exclusive, royalty-free license to use, reproduce, modify, resize, crop, prepare, print, and process the submitted content solely as necessary to provide our products and services, including preparing proofs, customizing designs, printing orders, providing customer support, resolving claims, investigating issues, and maintaining business records.
CostaCover does not claim ownership of customer-submitted content. However, you remain solely responsible for the legality, accuracy, quality, resolution, and suitability of any content you submit.
We reserve the right to reject, cancel, suspend, or refuse any order that we believe may involve unlawful, infringing, offensive, abusive, misleading, or inappropriate content.
You agree to indemnify, defend, and hold harmless CostaCover LLC and its owners, officers, employees, contractors, agents, service providers, and partners from and against any claims, demands, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to any content, files, images, logos, artwork, trademarks, copyrighted materials, or other materials you submit to us.
SECTION 12 - OUR INTELLECTUAL PROPERTY
All content on this website, including text, graphics, product images, designs, mockups, logos, icons, photographs, videos, layouts, collections, product names, descriptions, and other materials, is owned by or licensed to CostaCover LLC and is protected by copyright, trademark, trade dress, and other intellectual property laws.
You may not copy, reproduce, modify, distribute, display, sell, resell, create derivative works from, scrape, download, or otherwise exploit any website content, product images, designs, mockups, or materials without our express written permission.
Purchasing a product from us does not transfer any intellectual property rights to you, except for the physical product purchased or any rights expressly granted in writing.
SECTION 13 - SHIPPING, DELIVERY, AND CARRIER ISSUES
Shipping and delivery dates are estimates and are not guaranteed unless expressly stated in writing.
We are not responsible for delays caused by shipping carriers, weather, incorrect shipping addresses, customs, local delivery issues, failed delivery attempts, force majeure events, or circumstances outside our reasonable control.
You are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed deliveries, lost packages, returned packages, or additional costs caused by incorrect or incomplete shipping information provided by the customer.
Risk of loss may pass to you when the order is delivered to the shipping address provided or otherwise transferred to the carrier, subject to applicable law.
If a package is lost, delayed, or damaged in transit, please contact us promptly so we can assist with a carrier claim or determine an appropriate resolution in accordance with our policies and applicable law.
Please keep all packaging, labels, damaged items, and photos if you need to report shipping damage.
SECTION 14 - ORDER INSPECTION AND CLAIMS
You are responsible for inspecting your order promptly upon delivery and before installation.
If you believe your order has a manufacturing defect, printing error, material defect, missing panel, incorrect item, or shipping damage, you must contact us before installation and provide clear photos, order information, packaging photos if applicable, and a description of the issue.
Claims related to visible defects, incorrect items, missing panels, production issues, or shipping damage must be reported within 7 days of delivery.
Installation of the product may be considered acceptance of the product, especially for visible defects or issues that could have been identified before installation.
We are not responsible for labor costs, installation costs, removal costs, reinstallation costs, contractor fees, designer fees, project delays, lost profits, lost business, loss of use, damage to walls or surfaces, or other indirect or consequential costs unless expressly required by applicable law.
If we determine that a product has a manufacturing defect or production error, our resolution may include repair, replacement, reprint, store credit, partial refund, or another remedy at our discretion, subject to applicable law and our Return Policy.
SECTION 15 - RETURNS, REFUNDS, AND EXCHANGES
Returns, refunds, and exchanges are governed by our Return Policy, which is incorporated into these Terms by reference.
Because many of our products are custom printed and made to order, custom products are generally not eligible for return, refund, or exchange once production has started, except as required by applicable law or as expressly stated in our Return Policy.
Shipping charges, rush fees, design fees, custom service fees, and other non-product fees may be non-refundable unless otherwise required by law or expressly stated in our Return Policy.
For more details, please review our Return Policy
SECTION 16 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel any order you place with us.
We may, in our sole discretion, limit or cancel quantities purchased per person, per household, per business, per account, per payment method, or per order. These restrictions may include orders placed by or under the same customer account, same credit card, same billing address, same shipping address, or same email address.
If we change or cancel an order, we may attempt to notify you by contacting the email address, billing address, shipping address, or phone number provided at the time the order was placed.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, distributors, competitors, or parties engaging in fraudulent, abusive, or unauthorized activity.
You agree to provide current, complete, and accurate purchase, billing, shipping, and account information for all purchases made through our store.
You agree to promptly update your account and other information, including your email address, shipping address, billing address, payment information, and contact information, so that we can complete your transactions and contact you as needed.
SECTION 17 - PAYMENT, BILLING DISPUTES, AND CHARGEBACKS
You agree to pay all charges associated with your order, including product prices, shipping charges, taxes, fees, and any other amounts shown at checkout or agreed to in writing.
If you believe there is an issue with your order, payment, billing, delivery, or product, you agree to contact us promptly at info@costacover.com so we can review the matter and attempt to resolve it.
Nothing in these Terms limits any rights you may have under applicable law or through your payment provider. However, false, fraudulent, or abusive chargebacks or payment disputes may result in cancellation of orders, refusal of future service, or other remedies available to us under law.
SECTION 18 - OPTIONAL TOOLS
We may provide you with access to third-party tools, applications, integrations, payment options, calculators, design tools, visualizers, chat tools, or other features over which we may have limited control.
You acknowledge and agree that we provide access to such tools “as is” and “as available,” without warranties, representations, or conditions of any kind and without endorsement.
We shall have no liability arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the website is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms and privacy policies of the relevant third-party provider.
We may also offer new services, tools, resources, or features through the website in the future. Such new features and services shall also be subject to these Terms.
SECTION 19 - THIRD-PARTY LINKS
Certain content, products, services, tools, or materials available through our website may include materials from third parties.
Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content, accuracy, terms, privacy practices, or policies of third-party websites or services.
We do not warrant and will not have liability or responsibility for any third-party materials, websites, products, services, resources, or transactions.
Please review third-party policies and practices carefully before engaging in any transaction or providing personal information. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.
SECTION 20 - USER COMMENTS, REVIEWS, FEEDBACK, AND SUBMISSIONS
If you submit reviews, comments, feedback, testimonials, photos, suggestions, ideas, proposals, or other materials to us, whether online, by email, by postal mail, through social media, through a review platform, or otherwise, you agree that we may use such submissions as permitted by these Terms and applicable law.
You agree that your submissions will not violate any right of any third party, including copyright, trademark, privacy, publicity, personality, or other personal or proprietary rights.
You further agree that your submissions will not contain unlawful, abusive, defamatory, obscene, misleading, fraudulent, offensive, or harmful material, or any malware or other harmful code.
You may not use a false email address, pretend to be someone other than yourself, submit fake reviews, or otherwise mislead us or third parties as to the origin, accuracy, or authenticity of any submission.
You are solely responsible for the submissions you make and their accuracy. We take no responsibility and assume no liability for any submissions posted by you or any third party.
We may, but have no obligation to, monitor, edit, refuse, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, misleading, fraudulent, infringing, or otherwise objectionable, or that violates these Terms.
We will not use customer-submitted private room photos, installation photos, project photos, logos, or custom artwork for public marketing purposes without permission, except that product reviews, testimonials, photos, or content you intentionally submit for public display may be displayed on our website, social media, marketing channels, or review platforms in accordance with these Terms and applicable law.
SECTION 21 - PERSONAL INFORMATION
Your submission of personal information through our website is governed by our Privacy Policy.
Please review our Privacy Policy here: Link
SECTION 22 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our website or in our service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, production times, availability, materials, colors, dimensions, or other information.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if information on the website or any related service is inaccurate at any time without prior notice, including after you have submitted your order.
We undertake no obligation to update, amend, or clarify information on the website or any related service, including pricing information, except as required by law.
No specified update or refresh date on the website or any related service should be taken to indicate that all information has been modified or updated.
SECTION 23 - PROHIBITED USES
In addition to other prohibitions set forth in these Terms, you are prohibited from using the website, products, services, or content:
For any unlawful purpose;
To solicit others to perform or participate in unlawful acts;
To violate any international, federal, state, provincial, or local law, rule, regulation, or ordinance;
To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
To submit false, misleading, fraudulent, or inaccurate information;
To upload or transmit viruses, malware, or any other harmful code;
To collect or track the personal information of others;
To spam, phish, pharm, pretext, spider, crawl, scrape, or harvest data;
For any obscene, abusive, harassing, threatening, defamatory, discriminatory, or immoral purpose;
To interfere with or circumvent the security features of the website, service, or any related website;
To attempt unauthorized access to our systems, accounts, customer data, or third-party services;
To use our website content, product images, designs, or materials for competitive, resale, scraping, artificial intelligence training, or unauthorized commercial purposes without our written permission.
We reserve the right to terminate your use of the website or services for violating any prohibited uses.
SECTION 24 - DISCLAIMER OF WARRANTIES
We do not guarantee, represent, or warrant that your use of our website or services will be uninterrupted, timely, secure, error-free, or free from viruses or other harmful components.
We do not warrant that the results obtained from the use of the website or services will be accurate or reliable.
You agree that from time to time we may remove the website or service for indefinite periods of time or cancel the service at any time without notice to you.
Except as expressly stated by us in writing or required by applicable law, the website, service, and all products and services delivered through the website are provided “as is” and “as available,” without any representation, warranties, or conditions of any kind, either express or implied.
To the fullest extent permitted by law, we disclaim all warranties and conditions, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
Some jurisdictions do not allow limitations on implied warranties or the exclusion of certain warranties, so some of the above limitations may not apply to you.
SECTION 25 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, CostaCover LLC, its owners, officers, directors, employees, affiliates, agents, contractors, suppliers, service providers, licensors, and partners shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, consequential, exemplary, or similar damages of any kind.
This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, loss of business, loss of use, project delays, installation labor, removal costs, reinstallation costs, contractor fees, designer fees, damage to walls or surfaces, or any similar damages, whether based in contract, tort, negligence, strict liability, warranty, or otherwise.
This limitation applies to claims arising from or related to your use of the website, products purchased from us, installation of our products, inability to use the website or products, delays, defects, errors, omissions, service interruptions, third-party services, or any other claim related in any way to your use of the website, service, or products, even if advised of the possibility of such damages.
Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in such states or jurisdictions shall be limited to the maximum extent permitted by law.
To the fullest extent permitted by law, our total liability for any claim arising out of or relating to a product purchased from us shall not exceed the amount you paid for the specific product giving rise to the claim.
SECTION 26 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless CostaCover LLC and its owners, officers, directors, employees, affiliates, agents, contractors, licensors, service providers, subcontractors, suppliers, partners, and representatives from and against any claim, demand, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, made by any third party due to or arising out of:
Your breach of these Terms;
Your violation of any law or third-party right;
Your misuse of the website, products, or services;
Your submitted artwork, logos, photographs, files, designs, text, trademarks, copyrighted materials, or other content;
Your installation, use, resale, or unauthorized modification of any product purchased from us.
SECTION 27 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.
The unenforceable portion shall be deemed severed from these Terms, and such determination shall not affect the validity and enforceability of any remaining provisions.
SECTION 28 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of these Terms for all purposes.
These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our services or by ceasing to use our website.
If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our website, services, or any part thereof.
SECTION 29 - ENTIRE AGREEMENT
These Terms, together with any policies, notices, product terms, Return Policy, Privacy Policy, and other operating rules posted by us on this website or in respect to our services, constitute the entire agreement and understanding between you and us and govern your use of the website, products, and services.
These Terms supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including any prior versions of these Terms.
The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
SECTION 30 - GOVERNING LAW
These Terms of Service and any separate agreements between you and CostaCover LLC shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.
Subject to applicable law, any dispute arising out of or relating to these Terms, your use of the website, or your purchase from CostaCover LLC shall be brought in the state or federal courts located in Florida.
SECTION 31 - FORCE MAJEURE
We shall not be liable for any delay, failure, or inability to perform resulting from events beyond our reasonable control, including but not limited to acts of God, natural disasters, severe weather, fire, flood, labor disputes, supply chain disruptions, carrier delays, government actions, war, terrorism, civil unrest, pandemics, power outages, internet disruptions, equipment failures, material shortages, or other events outside our reasonable control.
SECTION 32 - CHANGES TO THESE TERMS
You can review the most current version of these Terms at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website.
It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or services following the posting of any changes to these Terms constitutes acceptance of those changes.
SECTION 33 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at:
CostaCover LLC
1300 Stirling Rd, Unit 2A
Dania Beach, FL 33004
United States
Email: info@costacover.com