Production and shipping
Shipping Policy
Effective Date: April 01, 2021
Last Updated: July 02, 2026
CostaCover products are made to order. We print, prepare, and pack our products in Florida.
Please review the information below before placing your order. Shipping times may vary depending on production, order details, carrier performance, delivery location, weather, holidays, customs clearance, and other circumstances outside our control.
US Orders
We ship to all 50 U.S. states.
Most U.S. orders are shipped via UPS Ground or USPS, depending on the order size, destination, and shipping method available for the package.
All standard U.S. orders qualify for free standard shipping unless otherwise stated at checkout.
Our standard production and processing time is approximately 5 business days after the order is placed, unless a different production time is stated on the product page, at checkout, or in writing.
Estimated transit time for standard U.S. shipping is typically 2–7 business days after the order has shipped, depending on the delivery location and carrier service.
Production time and transit time are separate. The total estimated delivery time includes both production/processing time and carrier transit time.
PO Boxes, APO/FPO/DPO, and U.S. Territories
Due to package size restrictions, we may be unable to ship certain orders to PO Boxes.
Some orders may require a physical street address for delivery.
Customers requesting shipping to APO/FPO/DPO addresses, U.S. territories, or other special delivery locations should contact us before placing an order so we can confirm available shipping options and provide a shipping quote if needed.
Canada Orders
We ship to Canada.
Our standard production and processing time is approximately 5 business days after the order is placed, unless otherwise stated on the product page, at checkout, or in writing.
Estimated transit time for Canada orders is typically 3–8 business days after the order has shipped, depending on the delivery location, carrier service, and customs clearance.
Shipping rates for Canada orders are calculated at checkout based on destination, package size, weight, and shipping method.
Canada orders may be subject to import duties, taxes, brokerage fees, customs charges, or other fees charged by the destination country or carrier. These charges are the customer’s responsibility and are not included in the product price or shipping cost unless expressly stated otherwise.
International Orders
We ship to select international destinations.
Our standard production and processing time is approximately 5 business days after the order is placed, unless otherwise stated on the product page, at checkout, or in writing.
Estimated transit time for international orders is typically 5–10 business days after the order has shipped, depending on the destination, carrier service, customs clearance, and local delivery conditions.
International shipping rates are calculated at checkout based on destination, package size, weight, and shipping method.
International orders may be subject to import duties, taxes, brokerage fees, customs charges, or other fees charged by the destination country or carrier. These charges are the customer’s responsibility and are not included in the product price or shipping cost unless expressly stated otherwise.
We are not responsible for customs delays, import restrictions, local delivery delays, unpaid customs charges, or packages returned due to the customer’s failure to pay required import duties, taxes, or fees.
Customs, Duties, and Taxes
For international shipments, additional delays may occur due to customs clearance procedures.
Import duties, taxes, brokerage fees, customs charges, or other local fees may apply once a shipment reaches the destination country.
The customer is responsible for paying any applicable import duties, taxes, customs fees, brokerage fees, or local charges required by the destination country or carrier.
For more information, please contact your local customs authority before placing an order.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping address carefully before placing your order.
We are not responsible for delays, failed deliveries, lost packages, returned packages, or additional shipping costs caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you need to update your shipping address, please contact us as soon as possible at info@costacover.com. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed, packed, or shipped.
Once a package has shipped, we may be unable to update the delivery address.
Lost, Delayed, or Damaged Packages
Once an order has been shipped, carrier transit times are outside our direct control.
If your package is delayed, lost, or damaged in transit, please contact us promptly at info@costacover.com with your order number and delivery details. We will assist with reviewing tracking information and, where applicable, filing a carrier claim or determining an appropriate resolution in accordance with our policies and applicable law.
If tracking shows that a package was delivered to the shipping address provided at checkout, the carrier’s delivery confirmation may be considered proof of delivery.
We are not responsible for packages delivered to an incorrect address if the incorrect address was provided by the customer.
Please keep all packaging, labels, damaged items, and photos if you need to report shipping damage. This information may be required for a carrier claim.
Signature Confirmation
Signature confirmation may be required for orders over $450 or for orders that we determine require additional delivery protection.
If you would like to request removal of signature confirmation, please contact us before the order ships. We may approve or decline the request at our discretion.
If signature confirmation is removed at the customer’s request, the customer accepts the risk of delivery issues after the carrier marks the package as delivered.
Expedited Shipping
Expedited shipping may be available for certain orders and destinations.
Please contact us before placing your order or as soon as possible after ordering if you need expedited delivery.
Expedited shipping affects carrier transit time only. It does not automatically reduce production time unless we expressly confirm a rush production option in writing.
Additional charges may apply for expedited shipping or rush production.
Production Time
All CostaCover products are made to order. We print and pack our products in Florida.
Our standard production and processing time is approximately 5 business days after the order is placed, unless otherwise stated on the product page, at checkout, or in writing.
Production time may be extended for custom orders, large orders, commercial projects, proof approvals, artwork adjustments, material availability, holidays, equipment maintenance, or other circumstances outside our reasonable control.
If we are unable to ship your order within the stated timeframe, we will contact you with an updated estimated shipping date or other available options as required by applicable law.
Custom Orders and Proof Approval
For custom orders that require a proof, preview, layout, crop, or design confirmation, we will generally send the proof within 2 business days after the order is placed, unless additional information is needed from the customer.
It is the customer’s responsibility to review and approve the proof carefully.
Production for custom orders may not begin until the proof is approved.
If we do not receive proof approval or required information within 7 business days, the order may be delayed, placed on hold, or canceled.
Once a proof is approved and production has started, the order cannot be canceled, changed, returned, refunded, or exchanged, except as required by applicable law or as expressly stated in our Return Policy.
Order Modifications and Cancellations
We accept order modification or cancellation requests within 24 hours after the order is placed.
Because our products are made to order, we cannot guarantee that modifications or cancellations can be made after production has started.
Once production has started, custom and made-to-order products cannot be canceled, changed, returned, refunded, or exchanged, except as required by applicable law or as expressly stated in our Return Policy.
To request a modification or cancellation, please contact us immediately at info@costacover.com with your order number.
Delivery Estimates
Delivery dates and transit times are estimates only and are not guaranteed unless expressly stated in writing.
We are not responsible for delays caused by shipping carriers, weather, holidays, customs clearance, local delivery conditions, incorrect addresses, failed delivery attempts, supply chain disruptions, or other circumstances outside our reasonable control.
Contact Us
If you have any questions about shipping, delivery options, custom orders, or expedited shipping, please contact us:
CostaCover LLC
1300 Stirling Rd, Unit 2A
Dania Beach, FL 33004
United States
Email: info@costacover.com
Please contact us if you have any questions or need assistance.