Privacy policy
Effective Date: April 01, 2021
Last Updated: July 02, 2026
This Privacy Policy describes how CostaCover LLC (“CostaCover,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, make a purchase, contact us, submit a custom project request, upload files or images, or otherwise interact with us.
By using our website or purchasing from us, you agree to the practices described in this Privacy Policy.
SECTION 1 - INFORMATION WE COLLECT
We may collect the following types of personal information:
Contact and Order Information
When you place an order, request a sample, contact us, or create an account, we may collect information such as your name, billing address, shipping address, email address, phone number, order details, purchase history, and customer service history.
Payment Information
Payments are processed through Shopify and our payment service providers. We do not store full credit card numbers on our own systems. Payment information may be processed by Shopify, payment gateways, banks, card networks, fraud prevention providers, and other payment processors.
Custom Project Information
Because we sell custom printed wallpaper, wall murals, and related wallcovering products, we may collect information that you choose to provide for your order or project, including wall measurements, room details, design preferences, uploaded files, artwork, logos, reference images, installation photos, room photos, commercial project details, and other information needed to customize, produce, print, ship, or support your order.
You are responsible for ensuring that any files, images, logos, artwork, or other materials you submit to us are provided lawfully and that you have the necessary rights or permissions to use and submit them.
Communications
We may collect information from emails, contact forms, messages, phone calls, reviews, customer service requests, complaints, claims, disputes, and other communications you send to us.
Device, Website, and Online Activity Information
When you browse our website, we may automatically collect information such as your IP address, browser type, device type, operating system, referring website, pages viewed, time spent on pages, products viewed, cart activity, checkout activity, and interactions with our website, emails, advertisements, and marketing content.
Marketing Preferences
If you subscribe to our email or SMS marketing, we may collect your marketing preferences, consent status, communication history, and interactions with our promotional messages.
SECTION 2 - HOW WE USE YOUR INFORMATION
We may use your personal information to:
Process, fulfill, customize, print, ship, and deliver your orders;
Prepare proofs, previews, samples, custom sizes, or other custom project materials;
Communicate with you about your order, design requests, proofs, production, shipping, installation, customer service, claims, returns, refunds, or disputes;
Provide customer support and respond to your questions or requests;
Maintain records of orders, customer service communications, claims, chargebacks, and business operations;
Improve our website, products, services, designs, advertising, and customer experience;
Send marketing emails, SMS messages, product updates, promotions, abandoned cart reminders, or other communications if you have opted in or where permitted by law;
Show personalized or targeted advertising, measure ad performance, and understand how customers interact with our website and marketing content;
Detect, prevent, and address fraud, unauthorized transactions, security issues, chargebacks, or other harmful activity;
Comply with legal, tax, accounting, insurance, reporting, and regulatory obligations;
Enforce our Terms of Service, policies, rights, and agreements.
Analytics and Session Recording Technologies
We use analytics, performance measurement, and session recording technologies to understand how visitors interact with our website, improve user experience, troubleshoot technical issues, measure the effectiveness of our marketing, and improve our products and services.
These technologies may collect information about your interactions with our website, such as pages viewed, links or buttons clicked, scrolling activity, mouse movements, referring pages, device and browser information, approximate location derived from IP address, and other usage information. In some cases, these technologies may create a recorded replay of your browsing session on our website.
We may use third-party service providers, including Microsoft Clarity, Hotjar, Shopify, Google, Meta, and other analytics or advertising partners, to help us collect and analyze this information.
Session recording tools are used to understand website usability and performance. They are not intended to collect sensitive personal information, payment card information, passwords, or other confidential information. However, depending on your interactions with our website, some information you enter or view may be processed by these tools unless it is blocked, masked, or otherwise excluded.
We may use cookies, pixels, scripts, tags, and similar technologies to provide these analytics and session recording services. Where required by applicable law, we will request your consent before using non-essential cookies or similar technologies for analytics, advertising, personalization, or session recording purposes.
You can manage your cookie preferences through our Cookie Preferences link, where available. You may also opt out of certain data sharing or targeted advertising activities through our “Your Privacy Choices” link. If you visit our website with a legally recognized opt-out preference signal, such as Global Privacy Control, enabled, we will process that signal as required by applicable law.
SECTION 3 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, place an order, verify payment information, arrange delivery, request customer support, or submit custom project information, we use that information for the specific purpose for which it was provided.
If we ask for your personal information for a secondary reason, such as email or SMS marketing, we will either ask you directly for your consent or provide you with an opportunity to opt out where required by law.
How do I withdraw my consent?
If you have opted in to receive marketing communications, you may withdraw your consent at any time by using the unsubscribe link in our emails, replying STOP to SMS messages where applicable, or contacting us at:
CostaCover LLC
1300 Stirling Rd, Unit 2A
Dania Beach, FL 33004
United States
Email: info@costacover.com
Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages, such as order confirmations, shipping updates, customer service responses, or important notices about your purchase.
SECTION 4 - EMAIL AND SMS MARKETING
If you subscribe to our email marketing, we may send you promotional emails about our products, offers, new designs, updates, and other marketing content. You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us at info@costacover.com.
If you opt in to receive SMS messages, we may send you text messages related to promotions, cart reminders, order updates, or other communications, depending on your consent. Message and data rates may apply. Message frequency may vary. You can opt out of marketing text messages at any time by replying STOP, following the instructions in the message, or contacting us at info@costacover.com.
Consent to receive marketing emails or SMS messages is not required to make a purchase.
SECTION 5 - SHOPIFY AND PAYMENT PROCESSING
Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that allows us to sell our products and services to you.
Your information may be stored and processed through Shopify’s data storage, databases, applications, and infrastructure. Shopify may process your personal information as described in Shopify’s own privacy policies and terms.
If you complete a purchase through our website, payment information is processed by Shopify and/or third-party payment service providers. Payment card information is encrypted and handled in accordance with applicable payment card industry standards. We do not store full credit card numbers on our own systems.
For more information, you may review Shopify’s Terms of Service and Privacy Policy on Shopify’s website.
SECTION 6 - HOW WE SHARE INFORMATION
We may share personal information with service providers and business partners who help us operate our business, including:
E-commerce platform providers, including Shopify;
Payment processors, banks, card networks, and fraud prevention providers;
Shipping carriers, delivery providers, and logistics partners;
Email, SMS, customer support, and marketing service providers;
Advertising and analytics partners that help us measure website activity and advertising performance;
Review, referral, loyalty, and customer experience platforms;
Website hosting, data storage, cybersecurity, and IT service providers;
Professional advisors, including attorneys, accountants, insurers, consultants, and auditors;
Contractors, installers, designers, production partners, or other project-related service providers when needed to complete or support your order;
Government authorities, law enforcement, courts, regulators, or other parties when required by law or necessary to protect our rights.
Shopify, including Shopify services and features that use Shopify Network Intelligence and Enhanced Services;
We do not sell your personal information for money. However, some privacy laws may define the use of advertising cookies, pixels, or similar technologies for targeted advertising as a “sale,” “sharing,” or “targeted advertising.” Where required by law, you may have the right to opt out of these activities.
SECTION 7 - COOKIES AND TRACKING TECHNOLOGIES
We use cookies, pixels, tags, and similar technologies to operate our website, remember your preferences, keep items in your cart, process transactions, analyze website traffic, measure marketing performance, and provide personalized or targeted advertising.
Some cookies are necessary for the website to function. Other cookies and similar technologies may be used for analytics, advertising, retargeting, personalization, and performance measurement.
These technologies may be used by CostaCover, Shopify, advertising platforms, analytics providers, and other third-party service providers.
You can manage cookies through your browser settings and, where available, through our cookie banner or privacy preferences tools. If you disable certain cookies, some parts of the website may not function properly.
Where required by applicable law, you may opt out of the sale or sharing of personal information or targeted advertising through the privacy choices or opt-out tools provided on our website.
SECTION 8 - TARGETED ADVERTISING AND ANALYTICS
We may use third-party advertising and analytics tools to understand how visitors use our website, measure the effectiveness of our marketing, and show more relevant ads. These tools may collect information about your interactions with our website and other websites or services over time.
This may include information collected through cookies, pixels, tags, device identifiers, IP addresses, browser information, product views, cart activity, purchases, and interactions with ads or emails.
You may be able to adjust your preferences through our cookie banner, privacy settings, browser settings, or opt-out tools provided by advertising platforms.
When Shopify Network Intelligence is enabled, Shopify may use information from our store together with information from other merchants and Shopify to help provide enhanced services, including personalization, fraud prevention, improved store performance, analytics, and advertising-related features.
Some of these activities may be considered “sharing,” “sale,” or “targeted advertising” under certain privacy laws. Where required, you may opt out through the privacy choices or data sharing opt-out tools provided on our website.
SECTION 9 - YOUR PRIVACY RIGHTS
Depending on where you live and subject to applicable law, you may have the right to:
Request access to the personal information we have about you;
Request correction of inaccurate personal information;
Request deletion of your personal information;
Request a copy of your personal information in a portable format;
Opt out of certain marketing communications;
Opt out of the sale or sharing of personal information or targeted advertising, where applicable;
Limit certain uses of sensitive personal information, where applicable;
Appeal a decision we make regarding your privacy request, where applicable.
To submit a privacy request, contact us at info@costacover.com.
We may need to verify your identity before processing your request. Verification may require us to confirm information such as your name, email address, order information, or other details related to your interaction with us.
We will not discriminate against you for exercising your privacy rights.
SECTION 10 - DATA RETENTION
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to process orders, provide customer support, maintain business records, comply with legal, tax, accounting, insurance, and reporting obligations, resolve disputes, prevent fraud, and enforce our agreements.
Because our products are custom printed and made to order, we may retain order details, design details, measurements, proof approvals, communications, and related project information as needed for customer service, reprints, claims, disputes, warranty-related issues, legal compliance, or business records.
When personal information is no longer needed, we may delete, anonymize, or securely retain it as required or permitted by law.
SECTION 11 - SECURITY
To protect your personal information, we take reasonable precautions and follow commercially reasonable practices designed to protect information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
Our website uses secure technologies such as SSL encryption where appropriate. Payment information is processed by Shopify and payment service providers that are responsible for handling payment data in accordance with applicable payment security standards.
However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of personal information.
SECTION 12 - THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites, applications, platforms, or services. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. We encourage you to review their privacy policies before providing any personal information.
Certain third-party service providers may be located in or have facilities located in jurisdictions different from yours or ours. If you proceed with a transaction or interaction involving a third-party service provider, your information may become subject to the laws of the jurisdiction where that service provider or its facilities are located.
SECTION 13 - CUSTOM FILES, ARTWORK, AND PHOTOS
If you submit photos, artwork, logos, files, installation images, room images, measurements, or other project-related materials to us, we may use those materials to process your request, prepare proofs, customize products, print your order, provide customer support, investigate production or installation issues, respond to claims, and maintain business records.
Please do not submit sensitive personal information unless it is necessary for your request. If your submitted files include images of people, private spaces, children, commercial locations, logos, artwork, or third-party intellectual property, you are responsible for ensuring that you have the right to submit and use those materials for your order.
SECTION 14 - CHILDREN’S PRIVACY
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If you believe that a child has provided us with personal information, please contact us at info@costacover.com and we will take appropriate steps to delete such information.
SECTION 15 - DISCLOSURE REQUIRED BY LAW
We may disclose your personal information if we are required to do so by law, court order, subpoena, legal process, government request, regulatory requirement, or if we believe disclosure is necessary to protect our rights, property, safety, customers, business, or others.
We may also disclose information if necessary to investigate fraud, enforce our Terms of Service, respond to disputes or chargebacks, or protect against unauthorized or unlawful activity.
SECTION 16 - BUSINESS TRANSFERS
If CostaCover LLC is involved in a merger, acquisition, sale of assets, financing, restructuring, bankruptcy, or other business transaction, your personal information may be transferred or disclosed as part of that transaction, subject to applicable law.
SECTION 17 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon posting on our website unless otherwise stated.
If we make material changes to this Privacy Policy, we will update the “Last Updated” date above and may provide additional notice where required by law.
We encourage you to review this Privacy Policy periodically so you understand how we collect, use, and protect your information.
SECTION 18 - SHOPIFY NETWORK INTELLIGENCE AND ENHANCED SERVICES
Our store is hosted by Shopify. Shopify processes personal information about visitors and customers who visit our website, interact with our store, or make purchases from us.
We have enabled Shopify Network Intelligence, which allows Shopify to use customer data from our store together with data from other merchants and Shopify to provide enhanced services. These enhanced services may help improve store performance, provide better personalization, protect against fraud and abuse, improve Shopify products and services, and support more relevant advertising and marketing features.
Shopify may process information about your interactions with our store, other merchants, and Shopify in order to provide these enhanced services. Your information may be shared with Shopify and other third parties that may be located in countries different from yours or ours, as needed to provide these services.
You can learn more about how Shopify processes personal information by reviewing Shopify’s Consumer Privacy Policy: https://www.shopify.com/legal/privacy/consumers.
Depending on where you live, certain uses of personal information for personalized advertising, targeted advertising, or cross-context behavioral advertising may be considered a “sale,” “sharing,” or “targeted advertising” under applicable privacy laws.
Where required by law, you may opt out of the sale or sharing of personal information or targeted advertising by using the privacy choices, cookie banner, or data sharing opt-out tools available on our website.
You may also use Shopify’s privacy portal to learn more about Shopify’s privacy practices and to exercise certain rights related to Shopify’s processing of your personal information: https://privacy.shopify.com/en.
SECTION 19 - QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend, or delete personal information we have about you, submit a privacy request, register a complaint, or request more information, please contact us at:
CostaCover LLC
Attn: Privacy Compliance Officer
1300 Stirling Rd, Unit 2A
Dania Beach, FL 33004
United States
Email: info@costacover.com