Refund policy
Last Updated: July 02, 2026
CostaCover products are custom printed and made to order. We do not keep ready-made inventory for most products, and custom-printed items cannot be restocked or resold once produced.
For this reason, we do not accept returns, refunds, cancellations, or exchanges for custom-printed or made-to-order products, except for approved claims involving manufacturing defects, production errors, incorrect items, or shipping damage, as described in this Refund Policy and as required by applicable law.
Please review this policy carefully before placing your order.
Custom and Made-to-Order Products
Each order is custom printed after purchase. Production may begin shortly after an order is placed.
Because our products are made specifically for each customer, custom-printed products are final sale once production has started.
Custom and made-to-order products are not eligible for return, refund, cancellation, or exchange due to change of mind, incorrect measurements, color expectations, design preference, material incompatibility, installation issues, project changes, or customer ordering errors.
Order Modifications and Cancellations
You may request an order modification or cancellation within 24 hours after placing your order.
To request a modification or cancellation, contact us immediately at info@costacover.com with your order number and requested change.
Because our products are made to order, we cannot guarantee that changes or cancellations can be made after an order has been submitted.
Once production has started, the order cannot be canceled, changed, returned, refunded, or exchanged, except as required by applicable law or as expressly stated in this Refund Policy.
Custom Design Orders and Design Fees
For custom design work, artwork adjustments, custom layouts, logo placement, custom color requests, or other design services, a non-refundable design fee may apply.
If a $100/hour non-refundable design fee applies to your custom order, it will be disclosed or confirmed before custom design work begins.
This fee covers professional design time and may apply even if you decide not to approve the final design, cancel the custom design request, or not proceed with the final printed order after design work has started.
Proofs, Previews, and Approvals
For custom orders that require a proof, preview, layout, crop, or design confirmation, it is the customer’s responsibility to review all details carefully before approval.
This includes dimensions, scale, crop, colors, spelling, logos, layout, panel configuration, design placement, and any custom instructions.
Once you approve a proof, preview, mockup, or custom order detail, we may proceed with production. Approved custom orders cannot be canceled, changed, returned, refunded, or exchanged once production has started, except as required by applicable law or as expressly stated in this Refund Policy.
Proofs and previews are provided for layout and design confirmation only and may not represent exact color, texture, material finish, or final installed appearance.
Defective, Damaged, or Incorrect Items
We only accept claims for defective, damaged, incorrect, or production-error items when the issue is reported promptly and approved by us.
If you believe your order has a manufacturing defect, printing error, material defect, missing panel, incorrect item, or shipping damage, you must contact us at info@costacover.com within 7 days of delivery and before installation.
To review your claim, we may require:
Your order number;
Clear photos of the entire product;
Close-up photos showing the issue;
Photos of product labels, packaging, and shipping box, if applicable;
Photos showing all panels laid out before installation, if applicable;
A description of the issue;
Any other information reasonably needed to evaluate the claim.
Please do not install any product that you believe may be defective, damaged, incorrect, or incomplete. Installation of the product may be considered acceptance of the product, especially for visible issues that could have been identified before installation.
Conditions That Do Not Qualify as Defects
The following conditions do not qualify as defects and are not eligible for return, refund, cancellation, or exchange:
Color appearing different from your screen, monitor, phone, tablet, or digital image;
Normal color variation between digital images, samples, production batches, materials, lighting conditions, and final installed products;
Slight variations in tone, texture, scale, sharpness, grain, or print appearance;
Design characteristics such as watercolor effects, brush strokes, intentional blur, distressed details, vintage texture, fading, soft focus, grain, or other artistic effects;
Incorrectly ordered measurements or quantity;
Incorrect wall dimensions provided by the customer;
Customer-selected wrong material, design, color, scale, or size;
Material incompatibility with the intended surface or project;
Installation issues, including bubbles, wrinkles, gaps, overlaps, misalignment, trimming errors, adhesion issues, or damage during installation;
Issues caused by improper wall preparation, textured walls, moisture, dust, peeling paint, unsuitable primer, unsuitable paint, mold, grease, residue, humidity, or environmental conditions;
Damage caused by customer handling, storage, cutting, installation, removal, or third-party contractors;
Change of mind, project cancellation, design preference, or customer ordering error.
Sample Policy
We strongly recommend ordering samples before placing a full-size order.
Samples allow customers to review material, print quality, color tone, texture, and general appearance before purchasing a larger order.
Because wallpaper materials, wall surfaces, lighting, paint, primer, and room conditions vary, it is the customer’s responsibility to determine whether a product is suitable for the intended surface and project.
Samples are for reference only and may not perfectly match the final full-size order due to production batch, material, lighting, scale, and print variation.
Sample orders are final sale and are not eligible for return, refund, or exchange, except in the case of an approved defect or shipping damage claim.
Return Authorization Required
Do not return any item without receiving our written return authorization.
Returns sent without written approval may be refused, returned to sender, or not eligible for refund.
If a return is approved, we will provide return instructions. The item must be returned unused, uninstalled, uncut, undamaged, in its original condition, and in its original packaging unless we provide different written instructions.
Returned items must be packed securely to prevent damage in transit.
We recommend using a trackable shipping service with full insurance for any approved return shipment.
Return Packaging and Condition Requirements
The following rules apply only to approved returns for defective, damaged, incorrect, or production-error items:
Returned items must be unused, uninstalled, uncut, and in their original condition;
Returned items must be in their original packaging whenever possible;
Returned items must be shipped only after receiving our written confirmation;
Items returned in poor condition, without authorization, without required documentation, or with evidence of use or installation may not qualify for a refund;
Partial returns are not eligible for refund unless we expressly approve the partial return in writing.
Return Shipping Costs
If we approve a return because of a confirmed manufacturing defect, production error, incorrect item, or shipping damage, we may provide a prepaid return label or reimburse reasonable return shipping costs, at our discretion and subject to applicable law.
If a return is not approved, or if the issue is not caused by CostaCover, the customer is responsible for any return shipping costs and related expenses.
Original shipping charges, expedited shipping fees, rush production fees, design fees, and other service fees may be non-refundable unless otherwise required by law or expressly approved by us in writing.
Refund, Replacement, or Reprint Process
Once we receive and inspect the returned item, or once we review the required claim documentation, we will notify you by email regarding the approval or rejection of your claim.
If your claim is approved, we may offer one or more of the following remedies, depending on the circumstances:
Replacement;
Reprint;
Repair or correction;
Store credit;
Partial refund;
Full refund.
The available remedy will be determined by CostaCover based on the issue, product type, order status, documentation provided, and applicable law.
Approved refunds will be issued to the original payment method when possible. Please allow time for your bank, credit card company, or payment provider to process and post the refund.
Installed, Used, or Altered Products
Installed, used, cut, trimmed, altered, damaged, or partially installed products are not eligible for return, refund, or exchange, except as required by applicable law or expressly approved by us in writing.
Customers must inspect all panels and materials before installation.
We are not responsible for labor costs, installation costs, removal costs, reinstallation costs, contractor fees, designer fees, project delays, lost profits, lost business, damage to walls or surfaces, or other indirect or consequential costs unless expressly required by applicable law.
Final Sale Items
Custom-printed and made-to-order products are final sale once production has started.
Items clearly marked as “Final Sale,” “Clearance,” “Discontinued,” or similar at the time of purchase are not eligible for return, refund, or exchange, except for approved defective, damaged, or incorrect item claims as required by applicable law.
Use of a discount code or promotional coupon does not automatically make an item final sale unless the item is otherwise custom-made, made to order, or clearly marked as final sale.
Lost, Delayed, or Damaged Items in Transit
If your order is lost, delayed, or damaged in transit, please contact us promptly at info@costacover.com with your order number, tracking number, photos of any damage, and photos of the packaging if applicable.
We will assist with reviewing tracking information and, where applicable, filing a claim with the carrier or determining an appropriate resolution in accordance with our policies and applicable law.
If tracking shows that a package was delivered to the shipping address provided at checkout, the carrier’s delivery confirmation may be considered proof of delivery.
We are not responsible for packages delivered to an incorrect address if the incorrect address was provided by the customer.
Shipments marked by the carrier as “Arriving Later,” “In Transit,” “Out for Delivery,” or similar are not considered lost unless the carrier confirms loss or the shipment remains unresolved after a reasonable investigation period.
Please keep all packaging, labels, damaged items, and photos if you need to report shipping damage. This information may be required for a carrier claim.
Non-Refundable Charges
The following charges may be non-refundable unless otherwise required by law or expressly approved by us in writing:
Custom design fees;
Artwork adjustment fees;
Rush production fees;
Expedited shipping fees;
Original shipping charges;
Return shipping charges for non-approved returns;
Installation labor or contractor costs;
Removal or reinstallation costs;
Service fees or special handling fees.
How to Contact Us
To request assistance with a return, refund, replacement, damaged shipment, or defective item claim, please contact us:
CostaCover LLC
1300 Stirling Rd, Unit 2A
Dania Beach, FL 33004
United States
Email: info@costacover.com
Please include your order number, full name, email address used for the order, description of the issue, and clear photos if applicable.