Refund policy

Refund Policy

Each order is custom-printed; we do not keep stock and cannot resell returned items. Therefore, we only accept returns for defective or damaged items, and we require proof of damage or defect before processing a return.

Final Sale Items

  • All sale items, including those purchased with discount coupons, are final sale and are not eligible for refunds.
  • Customized orders are non-refundable once the customization process begins.

Order Modifications and Cancellations

You may request modifications or cancellations within 24 hours of placing your order. After this period, we cannot make changes or issue a cancellation.

Conditions Not Qualifying as Defective

The following conditions do not qualify as defects, and we will not accept returns or issue refunds for these reasons:

  • The product color differs from shown on the screen.
  • Incorrectly ordered measurements.
  • Incompatibility of wallpaper material with the intended project.
  • Installation issues.

Sample Policy

We offer product samples for customers to test before installation. As our products may not be suitable for every surface, it is the customer's responsibility to verify suitability by ordering samples before use.

Customized Orders

Once we begin working on your custom design, a $100 non-refundable design fee applies. This fee covers professional design services and is charged even if the customer decides not to approve the final design. 

Return Packaging and Condition Requirements

The rules below apply only to defective items:

  • Return items must be unused, in their original condition, and in their original packaging to qualify for a refund.
  • Return items must be shipped ONLY after receiving our written confirmation.
  • We recommend using UPS or FedEx with full insurance and a tracking number for return shipments.
  • Returns should be packed securely in their original packaging to preserve commercial value. Orders returned in poor condition or with any evidence of use will not qualify for a refund.
  • Partial returns (i.e., returning only part of an order) are not eligible for refunds.

Return Approval and Refund Process

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund request. If approved, we will process the refund as per our policies.

Lost or Damaged Items in Transit

  • If your item is lost or damaged during transit, please notify us immediately with photographs of any damages. We will file a claim with the carrier on your behalf.
  • Shipments marked as "Arriving Later" or "Delivered" are not considered lost and do not qualify for claims.

For any further questions, please feel free to contact us. We are here to assist with any issues regarding your order.