FAQ

The self-adhesive wallpaper is ready for immediate application. It can be hung on any smooth, dry and dust-free surfaces. Cleaning the surface from dirt and  dust is essential for hanging the self-adhesive wallpaper. If dirt and dust contacts the adhesive side, the self-adhesive wallpaper ceases to adhere to the surface correctly. 

The self-adhesive wallpaper IS NOT designed for fresh-painted walls. 

Recently painted walls need to dry for at least four weeks. Do not hang the wallpaper on damp or cold surfaces or close to heat sources such as panel heaters, central heating, fire and cooking stoves. Plaster, chalk or lime-painted surfaces should be smoothed and primed.

A thorough preparation of the surface before hanging the wallpaper is essential and a non-corresponding surface is not a reason for a complaint regarding the quality of the wallpaper

Do not hesitate to contact us with any and all questions you may have.

After cleaning the wall, position the wallpaper where you want to hang it. Then attach it with delicate painter tape and inspect it from distance to check whether it is level aligned properly.

We advice to fix the self-adhesive wallpaper in several points to prevent it from moving during peeling of the backing paper.

Remove the tape from the top of the wallpaper. Peel of the backing paper  about 1/5 of the length of the wallpaper and cut it off. Hold the self-adhesive wallpaper to

prevent it from sticking spontaneously to the wall.

In order for the self-adhesive wallpaper to adhere properly and not bubble, smooth the wallpaper with a cloth towel from side to side; start at the bottom of the exposed self-adhesive surface and proceed upwards.

Now make  sure that the top of self-adhesive wallpaper is firmly pasted to the wall and remove the remaining tapes holding the wallpaper. Slowly peel of the backing paper downwards and at the same time smooth the newly unstuck part of the self-adhesive wallpaper from side to side with a cloth towel working your way down so that the wallpaper adheres properly and no bubbles form. If air bubbles form while installing the wallpaper try and remove the part of the wallpaper that has bubbled and reattach it smoothly. If any air bubbles remain under the self-adhesive wallpaper, gently pierce them with a small needle and smooth them out with a towel.

If your wallpaper consists of several pieces, use the same procedure, making sure the pattern is lined up with adjacent wallpaper panels . Repeat steps 1 to 4 with all panels.

Our wallpaper is designed to be applied to almost any clean, smooth and dry, dust free surface. The removable self-adhesive wallpaper sheets are NOT designed for textured walls, bumped walls, freshly painted walls, damp or cold surfaces, plaster, chalk, lime-painted, semi-gloss, gloss finishes. NOT designed for painted with a “non-staining”, “stain resistant”, or “stain blocking” paint. The wallpaper WILL NOT stick to it. All sanded or drywall texture should be smoothed. In order to ensure good adhesion, old wallcovering and loose paint flakes should be removed. It is not recommended to use the fabric if your wall is painted with any bright paint - green/red/yellow etc. 

Refunds will not be given for wall incompatibility.

Even if your walls fit all the previously mentioned criteria, it is always a possibility that there are other variables at play in your specific space. Some of those might be excessive moisture/heat and/or dryness, dust, a specific incompatible type of paint or other wall coverings, as well as many other factors that are at play here. This is something that we cannot control or predict therefore we are unable to guarantee that our removable wallpaper will be compatible with your specific wall. This is why we encourage our customers to consider trying a sample if they're having any doubts. 

We accept returns and exchanges of unused, undamaged and unaltered items within  14 days of delivery.

We do not accept returns on the customized orders and items on sale and purchased with discount coupons.

Items should be packed in its original packaging and in its original condition. We recommend to use UPS or Fedex carrier with full insurance and tracking number.

Shipping charges are not refundable.

We do not offer free of charge returns - return fees are paid by the customer.

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If your item is lost or damaged during the transit - please contact us and we will file a claim with the carrier. You should provide the pictures of the damaged items.

Shipments with "Arriving later" status or marked "Delivered" - are not considered lost.

All sales and sales with discount coupons are final and cannot be refunded.

We require all returned merchandise to be packed in its original condition otherwise the order loses all commercial value. Any order returned open and with evidence of product being used, poorly packed will not qualify for a refund. For the same reason returns of partial orders do not qualify for refunds.

We offer samples from all our products to test our items prior installation since they may not be suitable for every surface. It is the client sole responsibility to test our items prior use.

When our products do not qualify as defective: The color is different from the screen, the measurements purchased are wrong, the wallpaper material purchased is not suitable for the project, installation issues.

The adhesive on “Peel an Stick Vinyl” and “Peel an Stick Fabric” is considered removable and should be easy to remove for at least 6 months. However, the longer the wallpaper is mounted, generally the harder removal will be. Removability also depends on the mounting surface. Paper-based, painted and composite materials may not allow complete removal without damaging the mounting surface.

All items are made to order so we need 5 business days for production

Please note that additional delays may occur due to customs clearance procedures;

import duties and taxes may apply once a shipment reaches destination country and

the customer is solely responsible for covering any such taxes and additional

customs clearance charges. For more information, please contact your local customs authority.